5 important customer service sentences with key missing words that your class participants will need to find in the letters grid below, a hint next to each word shows if it’s in a horizontal row or a vertical column.
1- You should always tell customers what you ————- (Horizontal) and not what you ————— (Vertical)
2- Customers don’t care what you——– until you show them that you ——— (Horizontal)
3- I always —————- what customers say to ensure I got it right (Vertical)
4- The customer is always ——————- (Horizontal)
5- I always let angry customers ————– (Vertical) their anger then I have to ————— (Horizontal) all that anger
Answers:
1- You should always tell customers what you can do and not what you cannot do
2- Customers don’t care what you know until you show them that you care
3- I always paraphrase what customers say to ensure I got it right
4- The customer is always number one
5- I always let angry customers vent their anger then I have to acknowledge all that anger
