1. Introduction to Sales Questioning
Understand the importance of asking the right questions and how they drive customer engagement and satisfaction.
2. The OPEN Questioning Technique
Learn the OPEN question selling framework:
o Operational questions to establish context,
o Probing questions to reveal problems,
o Effect questions to explore implications,
o Nail-down questions to confirm needs and solutions.
3. Identifying Customer Needs
Delve deeper into customer needs, transforming problems and dissatisfactions into actionable needs that can drive sales.
4. Handling Objections Effectively
Gain insights into common objections and learn effective techniques for addressing them, turning objections into opportunities for closing.
5. Closing Techniques
Discover various strategies to close sales effectively, enhancing your ability to finalize deals confidently.
What You Get:
• Fully customizable training materials, including a comprehensive trainer guide, participant workbook, and PowerPoint slides.
• Tools for mastering sales questioning techniques and enhancing customer engagement.
• Practical exercises to illustrate successful questioning and objection-handling techniques.
• Instant download access for immediate use.
Benefits:
• Equip your sales team with the skills needed to understand customer needs and enhance their closing rates.
• Learn practical strategies to navigate objections and drive sales effectively.
• Improve overall sales performance through structured training and best practices.
• Gain immediate access to customizable training materials tailored to your organization’s needs.