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Transformative training materials that elevate team performance!
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Flexible modules let you easily customize the course if needed.
Your training Package is instantly downloaded after purchase
Teach participants effective strategies to collect debts while maintaining professionalism and respect.
Provide call strategies that increase success rates in reaching agreements with debtors.
Equip participants with best practices for making collection calls that balance assertiveness with respect.
Transformative training materials that elevate team performance!
Getting results on a debt collection call isn’t about pressure — it’s about strategy. When your team knows how to guide the conversation, handle objections, and create solutions that work for both sides, recovery rates go up.
The Successful Telephone Debt Collection course gives collectors the communication tools they need to stay in control of the call — without coming across as aggressive or robotic.
This course goes beyond generic scripts and outdated pressure tactics. It gives your collectors the confidence to manage even the toughest calls with professionalism and empathy. With structured call flows, practical language tips, and negotiation tools, your team will be equipped to resolve more accounts — without damaging customer relationships.
Techniques to stay focused and goal-driven during calls
Ways to overcome stalling tactics and common objections
How to use tone and pacing to calm anxious or angry customers
Tips to negotiate payment options while maintaining authority
Conversation structures that lead to clear commitments
1. The Professional Debt Collector
Understand the attitude, skills and knowledge of a professional debt collector. Identify the different types of Debtors. Use a debt collection account fact sheet.
2. The Debt Collection Process
Master a step-by-step process to follow for a professional debt collection call. Differentiate between stalls and objections and understand the “Right” mindset of a successful debt collector.
3. Debt Collection Best Practices Techniques
Understand an effective call collection technique to be used with tough debtors and apply a list of debt collection tips and best practices
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents, a fun review game and more.
• Steps of a Debt Collection Call
• Excuse Buster Software – additional free software for debt collectors.
• Instantly downloadable and ready to use training materials package.
Benefits:
• Give participants the tools needed to successfully lead collection calls and improve their collection rate.
• Follow a step-by-step process for leading a professional debt collection call
• Apply det collection tips and best practices
• Get immediate access to a complete telephone debt collection training material package ready for use.
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– A useful quick reference application loaded with answers & questions to ask when faced with common excuses debtors come up with
– Easily add your own excuses & answers & create your own library of excuses & answers to be your quick reference while on the call
This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
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