Why People love our Training Materials?
Transformative training materials that elevate team performance!
Save time with ready-to-use materials, no prep needed.
Clear objectives help trainees know what they’ll achieve.
Adapt to any format: in-person, virtual, or hybrid.
Get high-quality solutions at a budget-friendly price.
Flexible modules let you easily customize the course if needed.
Your training Package is instantly downloaded after purchase
Implement strategies to help agents decrease their average handling time (AHT) without compromising service quality.
Equip your agents with the tools and techniques to handle calls more effectively, leading to enhanced customer satisfaction.
Empower your team with the skills to handle inquiries faster, improving productivity and call resolution rates.
Transformative training materials that elevate team performance!
Why This Course Works So Well:
Teaches language that’s firm not forceful.
Includes call flow frameworks and redirection phrases.
Engages staff with relatable, real world examples.
Perfect for customer service, collections, Tech support, and more.
Customizable for different industries and tone of voice.
22 Bonus activities
Power Point Review Game – An Exciting review challenge to end your training on a high note!
If you’ve ever delivered a session on communication or service skills and had someone ask, “But what do I say when the caller won’t stop talking?” this is the program you need.
The Call Control Skills training course is one I keep in my back pocket for exactly those moments. It’s simple, clear, and it works especially with teams who deal with high call volumes or unpredictable customers.
Trainer guide with delivery notes and timing cues.
Slides that walk through tone, language, and call structure.
Workbook with exercises and role plays for common difficult caller types.
Bonus “Call Flow Map” handout to reinforce learning.
1. Understand the Principles of Controlling calls
Participants will learn the fundamentals of controlling calls and have the skill to handle challenging conversations confidently. This module covers techniques for controlling and managing the flow of a call while maintaining customer satisfaction.
2. Handling Difficult Callers Confidently
Excel in utilizing strategies for dealing with difficult callers, handle complaints in a professional manner and learn to use specific de-escalation techniques to calm down customers showing strong emotions over the phone.
3. Proper Telephone Etiquette and Effective communication
Improve customer service/call center teams telephone etiquette skills by enhancing both their verbal and non-verbal communication skills. This module highlights the importance of active listening and empathy in any successful customer interaction.
4. Managing Long/Complex Calls
Equip call center teams with techniques to professionally handle and control long and complex calls in an efficient manner.
5. Resolving conflict on Calls
Give your teams the needed guidance to resolve disputes in a swift and effective manner by using a simple process for resolving conflict with callers swiftly and avoiding further escalations.
What You Get:
• A fully customizable training materials package including: Power Point slide deck, Trainer guide, Workbook, Exercise/activity sheets, additional training support documents and more.
• Practical tools for enhancing your call center agents ability to better control calls and handle customer interactions over the phone in a professional manner.
• Instantly downloadable and ready to use immediately.
Benefits:
• Enhance customer satisfaction by training your call center agents and customer service teams how to better control calls and keep conversations professional
• Give your employees the skills needed to handle difficult callers and teach them how to de-escalate calls professionally.
• Start implementing these skills quickly by getting these ready-to-use training materials instantly.
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This short video highlights a key concept from our training package, offering actionable insights and a taste of what our training materials can help you achieve.
Struggling to keep participants engaged until the very end of your training session?
A dry or monotonous wrap-up can leave your attendees disengaged and forgetful of the key concepts you’ve worked so hard to teach.
Our customizable PowerPoint review game transforms the end of your training into an exciting, competitive experience! Participants will compete to answer questions in fun, interactive rounds, ensuring they leave energized and with the knowledge firmly reinforced.
Fully customizable—adjust questions, images, and more.
Create countless review games for any training program.
Keep your participants engaged and excited until the very last minute.
Lifetime access means you can reuse and adapt training materials anytime.
Expertly crafted programs ensure professional-quality training.
Engage with hands-on exercises and real-world scenarios.
Access complete trainer guides, workbooks, and slides.
Start training right away with no extra formatting needed.
Your training Package is instantly downloaded after purchase
How it works?
Instantly downloadable packages with everything you need—guides, workbooks, slides, interactive activities, and a customizable review game to boost engagement.
Easily adapt materials to fit your goals, with modular structures allowing seamless integration into your existing content.
Developed by experts with over 20 years of experience, these materials deliver measurable results across industries and organizational levels.
Includes a variety of self-discovery exercises, activities, and games designed to enhance engagement, boost retention, and promote hands-on learning.
The most frequently asked questions around our training materials, for more faq's click the link below
How soon will I receive my training materials?
Immediately! Upon payment confirmation, you’ll get an email with download links.
In what format are the training materials provided?
All files come in MS Office format for easy editing.
Q: Can I get an invoice in my company’s name?
Absolutely! Contact us for an invoice, or modify it through our support team.
Can I view samples of the training materials?
Yes! Samples are available on each program’s page. Just scroll to the “Training Material Samples” section above.
Can I modify the course materials?
Yes! You can fully customize, copy, and adjust our materials for your training sessions. However, resale in any format is not permitted.
Is there support after purchase?
Yes, we provide ongoing support. Reach out anytime, or call our 24/7 toll-free number 1- 800- 561-9405 for assistance.
For more questions, feel free to contact us or click here for our full list of FAQs.
ContactI have purchased several training courses over the past few years. I usually create my own content, but I have to say that I was impressed by the quality of the content. The courses are visually appealing, the learning objectives are well constructed. Finally, an excellent balance between theory and practice. What is super interesting is that you can customize the content and put your branding and colors on it. I highly recommend it. Excellent value for money.
I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price! I will return to your website as needed and will recommend your products and services to fellow consultants.
My course materials were professionally designed in a compelling manner that resonated with my learners and made my delivery even more impactful. Instructional design principles were also applied in the design of the course materials - it was build for adult learners and there were several application based learning models and exercises to use for learner engagement and retention. The customer service was also suburb and the entire purchasing process seamless from start to finish. I will definitely use Training Materials again!
I was looking for training material to enrich our current program in customer service. I am so glad i found the materials in this website. They are the complete package, and the bonus activities really helped me design a few new modules to incorporate in our training. The workbook is really clear, and participants liked it. The presentation is not boring, or a pile of words. They are designed with the audience in mind. The supporting materials are complete to implement a full training program. We are looking to expand into sales training, and will most probably buy from them again.
I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses.
I’ll be honest, at the price point for the courses I wasn’t expecting too much. However, I have to tell you that I am impressed with the materials! I spent a couple of hours reviewing the student workbook and facilitators materials over the weekend and am excited about offering the Professional Sales program to one of my clients next month.
The only thing of higher quality than Training Course Material’s products is their commitment to customer engagement and support. On the few occasions when I’ve contacted their support team, their response have always been quick, professional and solution providing, so much so that in one of my courses on customer engagement, I’ve used them as an example of how to do it right.
I purchased your Train the Trainer program earlier this year and really love it. So does my client! Thanks so much for that opportunity!
I am super impressed. I am normally very picky (and very disappointed) in the quality of prepared content and this is just so well done.
TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
I found materials very useful and dynamic. I like the whole package and I think that the mix of theory and exercises is the best I could find. Also the package is the good value for money.
I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants. The presentation and course notes are well-designed, fun and engaging which help to encourage a high level of participation.
I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.
As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.
I like your training material very much which I have used before and I have not been able to get the quality of content and graphics from other courseware providers like Training Course Material. Com offers. It is very interactive for the participants and easy to identify with. It helped me as a trainer to deliver in a way that kept interest and attention.
I am very pleased with the presentation. My team and I are becoming familiarized with the information. That said, we are very pleased what you have produced.
I was absolutely blown away by the quality of the training programs for such a low price.
TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+
The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.
TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!
I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet.
Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them together in terms of format and content. From now on, I shall be sticking with yourselves, as I enjoy your clean formats and more advanced content. Well done.
In Sales training, TrainingCourseMaterial.com’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results .
I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired.
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To discover how our training course materials can help you boost engagement, deliver impactful training, and enhance your team’s knowledge on the topics that matter most to you, explore our frequently asked questions, or reach out to us directly for more information.
And don’t miss our testimonials page to see what trainers, business professionals, team leaders, and consultants are saying about their experiences with us!
